Frequently Asked Questions
Shipping & Delivery
How much does shipping cost?
$5 for standard shipping will apply on orders below $55
$12 for express shipping on orders below $55
$7 for express shipping on orders between $55 - $145
How long will my order take to arrive?
Standard shipping: 2-6 business days for delivery.
Express shipping: 1-3 business days for delivery.
How can I Track my order?
Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where your goodies are at all times.
Can I change/cancel my order?
Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.
Billing & Payment
Which payment methods are accepted?
We accept payment via PayPal or Credit card using Visa or Mastercard.
Refunds & Returns
What is your refund and returns policy?
Please read our Refund & Returns policy here carefully before making your purchase.
General FAQ’S
Who is NATURAbody?
We are an Australian skincare company that focuses on making the best all-natural and cruelty-free skincare products using the absolute best ingredients nature has to offer.
Where is NATURAbody made?
All of our Skincare range products are made in Melbourne, Australia, using both local and internationally sourced natural ingredients, depending on supply resources and seasonal ingredient offerings.
When is NATURAbody team online?
Our HQ is based in Melbourne, Australia.
Hours are 9am - 5pm Mon- Fri AEST /AEDT.
Does NATURAbody test on animals?
NO! All our ingredients are non-animal tested and our products are only tested on willing babes.
Does NATURAbody use natural ingredients?
ABSOLUTELY!
We source the best All-natural ingredients no nasty chemicals, no fillers, no parabens.
Is NATURAbody Vegan?
Some of our products are Vegan and others are Vegetarian friendly.
Why is my body scrub solidifing?
At NATURAbody we only use the highest quality natural ingredients and our products that contain coconut oil can solidify in cooler temperatures.
Our Tip. Massage the bag for few seconds before use to soften up.